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AboutCheck-inBaggage AllowanceSeat SelectionLoyalty ProgramFood & BeverageIn-Flight EntertainmentPet PolicyLounge Usage
Japan Airlines

Japan Airlines Flights

About

Japan Airlines (JAL), founded in 1951, is the pride of Japan, known worldwide for its exceptional service and passenger comfort. With main hubs at Narita International Airport and Haneda Airport, JAL operates a fleet of around 160 aircraft, flying to over 90 destinations globally. The airline offers multiple service classes, including Economy, Premium Economy, Business, and First Class, ensuring a fantastic trip for all passengers. JAL's commitment to excellence is reflected in its numerous awards, including being named the best in Economy Class by Skytrax in 2019, 2021, and 2023. As a member of the Oneworld alliance, JAL provides extensive connectivity through its partner airlines.

JAL is dedicated to addressing important social issues and follows the Sustainable Development Goals (SDGs), aiming for sustainable travel and a better world. The airline is actively involved in environmental conservation efforts, reducing CO2 emissions, and implementing fuel-efficient practices. JAL also engages in various community support programs and disaster relief initiatives. The airline's focus on sustainability, combined with its wide flight network and superior service, makes JAL flights a mark of quality and care for the planet.

Check-in

Japan Airlines (JAL) offers several convenient check-in options to ensure a smooth start to your journey. Online check-in is available from 24 hours to 1 hour before the scheduled departure time for international flights. Passengers can complete the check-in process through the JAL website or mobile app, allowing them to select seats, enter passport details, and obtain either a home-printed or mobile boarding pass. However, some airports may not accept home-printed boarding passes, so it’s essential to check specific airport regulations.

At the airport, JAL provides self-service kiosks at major hubs like Haneda and Narita, where passengers can print baggage tags and drop off their luggage at designated counters. For those without checked baggage, proceeding directly to the security checkpoint with a boarding pass is straightforward. Additionally, JAL offers a contactless check-in option at select locations to enhance passenger safety and convenience.

Baggage Allowance

Japan Airlines (JAL) offers comprehensive baggage policies to cater to various travel needs, ensuring a smooth experience for passengers. Here’s an overview of their baggage allowances:

Hand Luggage

JAL's carry-on policy allows each passenger to bring one piece of luggage and a personal item. The combined weight of these items should not exceed 10 kg (22 lbs). The dimensions for the hand luggage should be within 55 cm x 40 cm x 25 cm (22 in x 16 in x 10 in). These items must fit under the seat or in the overhead bin to ensure ample space for all passengers.

Checked Baggage

The checked baggage allowance varies depending on the travel class:

  • Economy Class: Passengers are allowed one piece of luggage, up to 23 kg (50 lbs) with total dimensions not exceeding 158 cm.
  • Business Class: Passengers can check in two pieces, each up to 32 kg (70 lbs) with total dimensions not exceeding 158 cm.
  • First Class: Passengers can check in three pieces, each up to 32 kg (70 lbs) with total dimensions not exceeding 158 cm.

If your baggage exceeds these allowances, additional fees will apply. For instance, on international flights, an extra piece costs JPY 20,000 (USD 200) and overweight baggage (23 kg - 32 kg) costs JPY 10,000 (USD 100).

Special Luggage

JAL also caters to passengers traveling with special items like sports equipment or musical instruments. These items may be subject to additional charges and specific handling requirements. It’s recommended to check the detailed policies and inform JAL in advance to ensure your special items are handled properly.

Seat Selection

Japan Airlines (JAL) provides passengers with the ability to select their seats in advance, ensuring a more comfortable and personalized travel experience. Seat selection is available to passengers traveling in all classes, including Economy, Premium Economy, Business, and First Class. Passengers with normal or discount fares, as well as those using award tickets, can choose their seats at the time of booking or afterward through the JAL website or mobile app. For those flying with infants, designated seats with a baby bassinet icon are shown. Additionally, passengers can select extra legroom seats for an additional fee.

However, there are certain limitations and conditions. Not all seats may be available for pre-selection, especially for high-demand flights or specific fare types. Seats in the emergency exit rows have additional requirements, such as age and physical capability to assist in an emergency evacuation. If the flight involves a codeshare partner, the availability of seat selection may vary, and passengers are advised to check directly with the operating airline. It is also important to note that in the event of a change in aircraft, seat assignments might change, and JAL will notify passengers accordingly.

Loyalty Program

Japan Airlines' loyalty program, JAL Mileage Bank (JMB), allows members to earn miles through various activities, including flights, hotel stays, shopping, and more. These miles can be redeemed for award tickets, upgrades, and a variety of other rewards, such as hotel stays and car rentals. Members can also convert their miles into e JAL Points to use for flight tickets and package tours. Additionally, JAL Mileage Bank offers special promotions and bonuses, enhancing the value of accumulated miles.

The JMB program includes several elite status levels: Crystal, Sapphire, and Diamond, each providing increasing benefits. Crystal members enjoy priority check-in, extra baggage allowance, and priority boarding. Sapphire members receive additional perks like lounge access and higher mile bonuses. Diamond members benefit from complimentary in-flight Wi-Fi, access to JAL's first-class lounges, and suspension of mileage expiration. To achieve these statuses, members must accumulate Fly On points through flights with JAL and its Oneworld alliance partners.

Food & Beverage

Japan Airlines (JAL) offers a diverse and high-quality food and beverage service across all classes, ensuring passengers have an enjoyable dining experience during their flights. In Economy Class, passengers can enjoy a variety of meals, including Japanese and Western options. The airline also provides a special collaboration with popular brands like KFC for certain routes. For beverages, Economy passengers have access to a range of drinks including beer, wine, whisky, Japanese sake, and soft drinks. Premium Economy passengers enjoy the same meal options as Economy but with additional drink selections like sparkling wine and shochu.

In Business and First Class, JAL elevates the dining experience by partnering with renowned chefs from around the world, such as Jun Kurogi and Daisuke Hayashi. Passengers can pre-order their meals, choosing between Japanese and Western cuisine, and enjoy exclusive menu items like Japanese rice flour noodles and gourmet chocolates from Maison Kayser. The Sky Oasis snack bar on long-haul flights offers a variety of snacks and beverages, ensuring passengers are well-fed throughout their journey. Special meals catering to dietary, religious, and health preferences can also be requested in advance, demonstrating JAL's commitment to accommodating diverse passenger needs.

In-Flight Entertainment

Get ready for a world filled with entertainment through the JAL MAGIC entertainment system. It's made to engage you all through your trip. Enjoy a broad selection of moviesmusic, and games, which means there's something for everyone.

Here's what the JAL MAGIC entertainment system includes:

  • An extensive library of the newest movies. From Hollywood hits to movies from around the world, there's plenty to watch.
  • There's a wide range of music, ready for any mood or moment. Find your favorite genres to listen to.
  • For some interactive fun, there are a lot of games available. They're great for kids and adults, offering endless entertainment.

Japan Airlines makes sure every trip is fun and unforgettable for every passenger. They pick and choose the content with care. This shows JAL's dedication to making your journey the best it can be.

Pet Policy

Japan Airlines (JAL) provides specific guidelines for traveling with pets to ensure their safety and comfort. Pets are not allowed in the cabin and must travel as checked baggage in a pressurized and temperature-controlled cargo hold. Accepted animals include dogs, cats, small birds, rabbits, ferrets, hamsters, marmots, squirrels, and chinchillas, but French Bulldogs and Bulldogs are excluded due to health risks.

To transport a pet, advance reservations are required due to limited cargo space. Pets must be in good health, at least 8 weeks old, and not pregnant. Owners must prepare crates that meet IATA standards, ensuring enough space for the pet to move comfortably and constructed from durable materials. All necessary health documentation for the destination must be secured by the owner. JAL advises arriving at least 120 minutes before departure to allow pets to acclimate to the local temperature and complete check-in procedures smoothly.

Lounge Usage

Japan Airlines (JAL) offers lounge access to enhance the travel experience for its passengers, particularly those in premium classes and frequent flyer members. JAL operates several lounges, including the First Class Lounge and Sakura Lounge, at major international airports such as Haneda and Narita. These lounges provide a variety of amenities, including complimentary food and beverages, showers, and comfortable seating areas. The Sakura Lounges, for example, serve a mix of Japanese and Western dishes, including popular items like beef curry and freshly baked bread from Maison Kayser. These lounges are designed to reflect modern Japanese aesthetics and hospitality, providing a relaxing environment for travelers.

Access to these lounges is determined by membership status and boarding class. JAL Mileage Bank (JMB) members with Diamond, JGC Premier, or Sapphire status, as well as JAL Global Club members, can access the lounges along with one guest. Business and First Class passengers on JAL-operated flights also enjoy lounge access. Additionally, passengers traveling in Premium Economy or with flexible Economy fares may have access to the Sakura Lounge, depending on the airport and specific lounge policies. It is important to check the eligibility criteria for lounge access, especially when flying on codeshare or partner flights within the Oneworld alliance.

Japan Airlines Top Questions

On a Japan Airlines (JAL) flight, you can expect exceptional service characterized by Japanese hospitality, including polite and attentive cabin crew. The airline offers comfortable seating, a variety of in-flight meal options, including traditional Japanese cuisine, and a comprehensive entertainment system to enhance your travel experience.

Tezfly gets the airline prices instantly from the airline. You can find Japan Airlines campaign flight ticket prices on the Tezfly website. You can examine the airline campaigns in detail in the campaigns section at the top of the page.

Japan Airlines (JAL) offers flights to a wide range of destinations across multiple continents, including Asia, Europe, Oceania, North America, and South America. Here are some of the key destinations served by JAL:

  1. Asia: Tokyo, Osaka, Seoul, Beijing, Shanghai, Hong Kong, Bangkok, Singapore, and Taipei.
  2. Europe: London, Paris, Frankfurt, and Helsinki.
  3. North America: New York, Los Angeles, San Francisco, Chicago, Boston, and Honolulu.
  4. Oceania: Sydney and Melbourne.
  5. South America: JAL does not currently fly directly to South America, but codeshare agreements provide connectivity.
In general, airline ticket prices increase as the flight date approaches. If your travel date is certain, it is possible to find cheap tickets by purchasing your Japan Airlines flight ticket without leaving it at the last minute.

To complete online check-in for Japan Airlines (JAL) flights, follow these steps:

  1. Visit the Website or Open the Mobile App: Go to the JAL website or open the mobile app.
  2. Enter Your Details: Log in using your name and reservation code (PNR) or electronic ticket number.
  3. Select Your Flight: Choose the flight you want to check in for.
  4. Choose Your Seat: Select your preferred seat.
  5. Enter Passport Information: Provide the necessary passport details.
  6. Obtain Your Boarding Pass: Print your boarding pass or download it to your mobile device.

Online check-in starts 24 hours before the flight departure and closes 1 hour before departure.

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Japan AirlinesJapan Airlines
Founded
1951
Country
Japan
Home City/Airport IATA code
TYO
Owner

Japan Trustee Services Bank, The Master Trust Bank of Japan, Kyocera, State Street Bank and Trust Company, and Daiwa Securities Group

Member of Alliance
Oneworld
Loyalty Program
JAL Mileage Bank
Company Slogan
Fly into tomorrow.Dream Skyward.
Number of Aircrafts
145
Number of Targets
91
Fleet Age

11.6

Type of Aircrafts

Airbus, Boeing

Detail of Fleet

Airbus A350-900, Airbus A350-1000, Boeing 737-800, Boeing 767-300, Boeing 777-300ER, Boeing 787-8 Dreamliner, Boeing 787-9 Dreamliner

Head Office

4-11, Higashi Shinagawa, 2-Chrome, Shinagawa-ku, Tokyo, 140-8605, Japan

Phone Number

+81 3 5460 3109

+81 3 6733 3062

Fax Number

+81 3 5460 3108

Email

jal_priority@jal.com

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