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About
Philippine Airlines (PAL), established in 1941, is the oldest commercial airline in Asia still operating under its original name. Serving as the Philippines' flag carrier, PAL has its primary hub at Ninoy Aquino International Airport in Manila, with secondary hubs in Cebu and Clark. The airline operates a comprehensive network of domestic and international routes, reaching key destinations across Asia, North America, Oceania, and the Middle East. PAL is known for its premium service as a full-service airline, offering modern aircraft and a focus on customer satisfaction, with its fleet including models like the Airbus A350 and Boeing 777 for long-haul flights.
Financially, PAL has shown resilience, leveraging a strong brand reputation and customer loyalty despite facing stiff competition from budget carriers like Cebu Pacific. In the domestic market, it holds a significant share, and internationally, it remains the leader among full-service carriers in the Philippines. The airline has also been focusing on expanding its route network, enhancing onboard services, and embracing digital technology to improve customer experiences. PAL’s commitment to safety and service excellence underpins its continued growth and competitive presence in the global aviation industry.
Check-in
Philippine Airlines offers several convenient check-in options for passengers. Online check-in is available 24 to 1 hour before departure for most flights, allowing passengers to select seats and receive electronic boarding passes. This service can be accessed through the airline's official website or mobile app. Travelers on domestic flights or certain international routes can also utilize self-service kiosks at the airport to print boarding passes and select seats. For those who prefer traditional methods, airport counters remain available, where check-in staff assist with documentation and baggage handling. Counters generally close 45 minutes before domestic and international departures.
The airline also offers an express check-in service for specific passenger groups, such as senior citizens and travelers without checked baggage, at key airports like NAIA Terminal 2 and Mactan Cebu International Airport. This dedicated lane streamlines the process for eligible passengers. It’s recommended to arrive at the airport at least two hours before domestic flights and three hours before international flights to ensure smooth processing.
Baggage Allowance
Hand Luggage
Philippine Airlines allows one carry-on bag per passenger with maximum dimensions of 45 linear inches (115 cm) and a weight limit of 7 kg (15 lbs). In addition, passengers may bring a personal item, such as a small handbag, laptop, coat, or a limited amount of reading material. All items must fit either in the overhead bin or under the seat in front of you. Bulkhead seats do not have underseat storage during takeoff and landing.
Checked Baggage
The checked baggage policy varies depending on the route and cabin class. For flights to/from the U.S., Canada, and Guam, Economy Class passengers are allowed two pieces, each weighing up to 23 kg (50 lbs), while Business Class passengers can check bags up to 32 kg (70 lbs) each. For destinations following the weight-based system, Economy Class passengers are allowed up to 20–30 kg, depending on the route, and Business Class travelers can carry up to 30–40 kg. Oversize or overweight fees apply if the baggage exceeds the permitted dimensions or weight.
Special Luggage
Philippine Airlines accommodates sports equipment, musical instruments, and other special items. Sports gear like golf clubs or scuba diving equipment can be checked, but extra fees may apply if they exceed the free baggage allowance. For musical instruments, passengers are encouraged to either check them as baggage or purchase a seat for fragile items. It’s best to inform the airline in advance for oversized or special luggage needs.
Seat Selection
Philippine Airlines offers a flexible seat selection policy, allowing passengers to choose seats both during booking and after ticket confirmation. Through the "Manage Booking" feature on their website or app, passengers can select their preferred seats based on availability. Options range from standard seats in Economy Class to more premium offerings in Business Class. While some seat choices are complimentary, others, such as those with extra legroom, incur additional fees ranging from $10 to $30, depending on the route and class.
For upgrades, passengers can opt for Premium Economy or Business Class by paying higher fees, typically ranging from $100 to $1,000 depending on the upgrade type and flight duration. The airline also provides seat maps to help travelers choose the best options. Changes to seat assignments are allowed online up to 24 hours before departure or at the airport counter, although availability may be limited at that stage. Early booking and online check-in are recommended to secure preferred seating.
Loyalty Program
Philippine Airlines' loyalty program, Mabuhay Miles, is designed to reward frequent travelers with a range of benefits. The program features four membership tiers: Classic, Elite, Premier Elite, and Million Miler, each offering progressively enhanced rewards. Members earn miles based on distance traveled, fare class, and eligible purchases with Philippine Airlines and its partners. To reach Elite status, members need 25,000 flight miles or 30 qualifying segments annually, while Premier Elite requires 45,000 miles or 50 segments. The prestigious Million Miler status, awarded at 1,000,000 lifetime miles, represents the pinnacle of loyalty recognition. These miles can be redeemed for flights, upgrades, or services across the airline's network and partner carriers including ANA and Etihad.
Members can earn additional miles through non-flight activities such as hotel bookings and car rentals with participating partners. Classic members receive standard mileage earning and basic redemption privileges, while Elite and Premier Elite members enjoy tier bonuses, preferential upgrades, priority services, and lounge access. Premier Elite members receive additional perks like upgrade certificates and extra baggage allowance, while Million Milers enjoy lifetime status recognition and dedicated service. The program also features the Mabuhay Miles Mastercard for earning miles through everyday spending, and miles remain valid with account activity every two years. This comprehensive structure ensures that loyal customers are rewarded both in the air and on the ground.
Food & Beverage
Philippine Airlines offers a diverse range of food and beverage options across its cabins, ensuring a satisfying in-flight dining experience. In economy class, passengers can enjoy complimentary hot meals featuring a mix of local Filipino flavors and international dishes, with special meals available for pre-order to meet dietary requirements. Meanwhile, business class passengers are treated to a curated menu, sometimes crafted by renowned chefs, such as JP Anglo, who recently designed gourmet dishes inspired by Filipino cuisine. Meals are paired with a selection of fine wines and premium beverages to enhance the dining experience.
The airline allows passengers to preview menus for their flights in advance by entering their booking details online, providing transparency and choice. This initiative covers business, premium economy, and economy classes. Passengers can expect thoughtfully prepared meals, whether indulging in a hearty local dish or savoring an international favorite. Additionally, Philippine Airlines is known for highlighting regional flavors, aiming to provide a taste of the Philippines at 30,000 feet.
In-Flight Entertainment
Philippine Airlines (PAL) offers an in-flight entertainment system designed to enhance the passenger experience across its domestic and international flights. Most of their aircraft feature personal screens with the myPAL Player system, offering a wide selection of movies, TV shows, music, and games. This digital library caters to various tastes, including the latest blockbusters and classic films. For a more personalized experience, passengers can also connect their own devices to the myPAL Wi-Fi for streaming entertainment options, though this service may vary depending on the flight route and aircraft type.
Additionally, PAL emphasizes making travel enjoyable for all age groups. Children's programming and family-friendly content are readily available, ensuring younger travelers are entertained throughout the journey. For long-haul flights, the entertainment options are supplemented by comfortable seating and mood lighting to create a relaxed environment. Combined with attentive cabin service, PAL's in-flight entertainment ensures a comprehensive travel experience.
Pet Policy
Philippine Airlines (PAL) allows Emotional Support Dogs in the cabin, provided passengers present valid documentation from a licensed mental health professional. However, pets such as dogs, cats, and birds are generally transported as checked baggage, with prior booking required at least 48 hours before the flight. Short-nosed (brachycephalic) dog breeds are prohibited due to their susceptibility to breathing issues at high altitudes.
The cost of pet transportation varies based on the pet's weight and carrier size. Domestic flights charge between PHP 1,000 for pets up to 11 lbs (5 kg) and PHP 10,000 for those weighing between 40.1 kg and 50 kg. International flights follow a "piece" or "weight" concept, with fees ranging from 200% to 300% of the standard excess baggage rate. Additionally, all pets must have health certificates issued within 10 days of travel and adhere to the entry regulations of the destination country. For example, dogs traveling to the U.S. from the Philippines are restricted under the CDC’s ban on high-risk rabies countries. Preparing documentation and ensuring compliance with PAL’s pet policies ensures a safe journey for your pet.
Lounge Usage
Passengers flying with Philippine Airlines can relax in the Mabuhay Lounge at Manila's Ninoy Aquino International Airport. This lounge is open to Business Class travelers and Mabuhay Miles members. They must be from elite tiers like Million Miler, Premier Elite, and Elite.
The Mabuhay Lounge is on the fourth floor of Terminal 1. It has a split-level design with three main areas. These areas are filled with natural light and offer views of the aircraft apron. The lounge also has many power outlets and USB ports, so you can stay connected.
Guests can enjoy a bar with spirits, wines, and Tanduay rum. There's also barista-made coffee available. The dining area has a buffet with Filipino, Asian, and Western dishes. However, the food temperature could be better to stay warm longer.
Philippine Airlines Top Questions
Philippine Airlines offers a pleasant flight experience with comfortable seats and warm Filipino hospitality. Delicious meals, a wide range of entertainment options, and friendly service ensure you feel special throughout your journey. ✈️
Philippine Airlines, as the national carrier of the Philippines, operates an extensive network and serves major cities worldwide. Here are the key regions and destinations:
Asia
- East Asia: Tokyo, Osaka, Nagoya, Seoul, Beijing, Shanghai, Hong Kong, Taipei.
- Southeast Asia: Bangkok, Kuala Lumpur, Jakarta, Ho Chi Minh City, Singapore.
- South Asia: Delhi, Mumbai.
North America
- Los Angeles, San Francisco, New York, Honolulu, Vancouver.
Europe
- London.
Middle East
- Dubai, Riyadh, Doha, Abu Dhabi, Dammam.
Australia and Pacific Islands
- Sydney, Melbourne, Brisbane, Auckland, Guam, Saipan.
Domestic Flights in the Philippines
- Frequent flights from Manila to popular destinations like Cebu, Davao, Boracay (Caticlan), Palawan (Puerto Princesa), and Bohol.
Philippine Airlines offers excellent service, making it a great choice for both domestic and international travel. ✈️
Here’s how you can complete online check-in for Philippine Airlines flights:
- Visit the website or open the mobile app: Go to the official Philippine Airlines website (philippineairlines.com) or launch their mobile app.
- Find the "Online Check-in" option: Click on the "Online Check-in" section on the homepage.
- Enter your booking details: Use your booking reference (PNR) or e-ticket number and last name to locate your flight.
- Choose your seat: Review your flight details and select or confirm your seat.
- Add extra services (optional): Purchase additional services like extra baggage or special meals if needed.
- Receive your boarding pass: After completing the process, download your electronic boarding pass or have it sent to your email.
- Head to the airport: If you have checked baggage, visit the "Bag Drop" counter; if you only have carry-on luggage, proceed directly to security screening.
Online check-in typically opens 24 to 48 hours before your flight. Following these steps will save you time and make your travel day smoother! 😊
10.1
Airbus, Boeing, De Havilland Canada
Airbus A320-200, Airbus A321-200, Airbus A321neo, Airbus A330-300, Airbus A350-900, Boeing 777-300ER, De Havilland Kanada DHC-8-400
PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City, Philippines
+632 777 59 32 , +632 8855 8888
+632 777 59 28
onlinebooking_refunds@philippineairlines.com